Whenever you need us

We help you find the best option. Get more than just a response — get expert help for your order. Our support team is skilled and always available. Whenever you need help, they’re ready to assist through different channels.

You can send and get encrypted emails at in**@*******ce.com, sh**@*******ce.com und su*****@*******ce.com. You will also receive encrypted order confirmations, invoices, and delivery updates after you place an order. Just follow these steps:

  1. Send your PGP public key or S/MIME certificate to en********@*******ce.com as an attachment. Make sure the email address you use is included in the PGP key or S/MIME certificate. We will ignore the sender’s email address. If you attach a PGP key, set its Content-Type as “application/pgp-keys”. You can do this by attaching your PGP public key directly from your email program instead of a saved file.
  2. You will receive two confirmation emails. If you receive none or just one, it means we couldn’t extract your PGP key or S/MIME certificate, or they are registered to a different email address. Please refer back to point 1 for guidance.
  3. Download the correct PGP key or S/MIME certificate for secure email:
  • in**@*******ce.com: PGP, fingerprint: xxxxxxxxx
  • sh**@*******ce.com: PGP, S/MIME, fingerprint: xxxxxxxxx
  • su*****@*******ce.com: PGP, S/MIME, fingerprint: xxxxxxxxx

If you use Proton email for encryption, you can reach us at cr***********@****on.me.

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