Our legal and compliance

That comes with service(s) and/or product(s)

Effective April 23, 2024

We want to make sure you have all the information you need. While we provide translations of our legal agreements and policies for your ease, please keep in mind that the English version is the official and most accurate one. Translations are just here to help you read and understand better, but they don’t have any legal weight. If there’s ever a misunderstanding, the English version will be the one that counts.

Article 1: Definitions

• “Customer“: Refers to any individual or entity, including unincorporated partnerships and their representatives or authorized persons, who have entered into or intend to enter into a contractual relationship with Cryptvice.
• “Consumer“: Refers to any natural person who is acting for purposes outside of their trade, business, craft, or profession.
• “Agreement(s)“: Refers to any and all contracts entered into by Cryptvice with the Customer, to which these General Terms and Conditions apply.
• “Use“: Refers to the agreed-upon utilization of web space, e-mail space, and database space by the Customer, as specified in the quotation and expressed in megabytes (MB).

Article 2: General

Kindly be informed that the following General Terms and Conditions (hereinafter referred to as “General Conditions”) are applicable to both the sale of goods and the provision of services offered by Cryptvice, (“Cryptvice”).

By sending the order, the General Conditions shall be considered an integral part of this agreement and accepted without reservation by the Client. The General Conditions, along with any specific Agreement, constitute the entire and exclusive Agreement between the parties and shall supersede all prior oral or written agreements, proposals, promises, and notices pertaining to the subject of the specific Agreement. The Customer’s General Terms and Conditions are inapplicable.

Cryptvice’s responsibility to deliver the goods or services ordered by the Client at the agreed-upon price and paid for by the Client constitutes the primary obligation of the Agreement. If Cryptvice is dependent on the involvement of an external party for the delivery of a good or provision of a service ordered by the Client, Cryptvice’s obligation to deliver will come into effect under the suspensive condition of the availability of the good or service, at the time that Cryptvice consults the external party, and subject to the predetermined price set by Cryptvice and paid by the Client. The price paid by the Client is considered a guarantee prior to the fulfillment of the suspensive condition. Cryptvice agrees to consult the external party to verify the availability at this price within five (5) working days after receiving payment of the guarantee. If the ordered good or service is unavailable upon consultation with the external party, the agreement will terminate, and Cryptvice will refund the paid guarantee without any further obligations between parties. If the ordered good or service is available at a different price upon consultation with the external party, then this agreement will terminate, and Cryptvice will permit the client to accept the different price. This will result in a new agreement between Cryptvice and the Client.

Article 3: Contract

The contract is formed during an online transaction made through our shop or other remote methods like phone or email. The products and prices shown are not a binding offer; instead, they invite the customer to make a binding purchase request (the “order”). The provider can choose to accept or reject this request. The order process in our shop that leads to a contract includes these steps:

• choose your product and how many you want;
• add the product to your cart;
• click the checkout button;
• fill in your billing and delivery address;
• pick your payment and delivery options;
• confirm your details by clicking “Buy now”;
• check your email for an order confirmation.

You can order from us not only through our online shop but also by phone, email, messenger, or our partner websites where we showcase our products and services. To create an order, follow these steps:

• call our order hotline or email your order;
• send a private message on the marketplace where we sell;
• message us on our official messenger channel;
• get a confirmation email or message stating your order has been received.

Your order confirmation shows that we’ve accepted your order and made a contract.

Article 4: Contract term

The contract will remain in effect until the delivery is completed. The total cost is based on the ordered items and the selected shipping method.

Article 5: Keeping the Title

Until payment is fully made, all delivered goods belong to the provider.

Article 6: Reservations

The provider can cancel the order if the items are not available.

Article 7: Costs for Prices, Shipping, and Returns

All prices mentioned are final and include VAT unless stated otherwise. Additional costs may apply based on the shipping method selected during the order. If the customer decides to cancel the contract, they will need to cover return shipping costs. For customers from countries outside the EU, the laws of their country will apply. In the case of cancellation, shipping cost refunds will not be provided for these customers.

Article 8: Payment Terms and Conditions

The customer has the following payment options: bank transfer in advance, invoice on delivery, PayPal, cash on pickup, and Bitcoin. Other payment methods are not accepted and will be rejected. The provider may choose not to accept certain payment methods.

Once the invoice with bank transfer details is emailed, the customer must transfer the amount to the account mentioned. After the invoice is delivered, the same process applies. Payment is managed by escrow services or payment providers, who send the customer’s payment to the provider. More information can be found on the respective service’s website. If there’s a special agreement, the invoice amount can be paid in cash. For Bitcoin, the amount is set by the provider and must be paid within 6 hours to the specified Bitcoin address. Customers must deposit or transfer the invoice amount within 10 days of receiving the invoice. Payment is due from the invoice date, and no discounts apply. Transfer and exchange costs are the customer’s responsibility. If the invoice is not paid by the due date, the customer will be considered in default without further notice.

Article 9: Terms of Delivery

If the ordered items are in stock, they will be prepared right after we confirm payment and then shipped. Delivery times may vary based on the shipping address and provider. The provider will ship the order from their warehouse when everything is ready. If there is an ongoing issue preventing delivery that is beyond their control, especially due to unforeseen events or supplier issues, the provider can cancel the contract with the customer. The customer will be notified right away, and any payments will be refunded.

Article 10: Warranty

If the customer is a business owner, the warranty period for new items is limited to one year. The provider can choose to either repair or replace the product if it is new at the time of delivery and the customer is a business owner. This does not apply to claims for damages due to injury to life, body, health, or breaches of key contract obligations necessary to fulfill the contract. It also does not apply to claims for damages resulting from the provider’s gross negligence or intentional misconduct by the provider, its legal representatives, or agents. Otherwise, standard legal provisions apply.

Article 11: Contract Structure

If the customer is a business owner, the risk of losing or damaging the goods passes to them upon personal delivery or when the goods are given to the chosen shipping company. The provider will keep a record of this contract. The customer can view the stored contract letter at www.cryptvice.com. If the customer needs to fix mistakes made during ordering, they can do so by clicking the “Change Address” button or by going back in their browser to the previous step.

Article 12: Right of Withdrawal

Entrepreneurs do not have the same rights as regular consumers when it comes to distance sales contracts. This means they cannot withdraw from the contract, and the provider will not offer that option.

Article 13: Liability for Defects

Used goods sales regulation: Warranty claims are not accepted after one year from delivery. Defects that occur within one year can be claimed during the legal time frame for consumers (this also applies to business customers). All other legal responsibilities for defects remain in effect.

Article 14: Liability Disclaimer

Customers cannot claim damages unless stated otherwise below. This also applies to the provider’s representatives and agents if the customer makes such claims. However, this does not include claims for damages related to injury, health, or violations of essential contract terms necessary for fulfilling the contract. Additionally, it does not cover claims based on gross negligence or intentional misconduct by the provider or its representatives.

Article 15: Mentioning of Customers

If the customer is a business owner, the provider may publicly share their name. The customer can opt out of this at any time.

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