Envíos y devoluciones
We take care of shipping — fast, secure, and discreet global delivery
Every order is carefully prepared and shipped with privacy and reliability as our priority.
Shipping information
Important: delivery times start after dispatch, not at the time of order. All delivery times are estimates and may vary due to courier conditions or external factors.
Order processing
Orders are processed Monday to Friday, 9:00–19:00 (CET). Orders placed after 7:00 p.m., on weekends, or on public holidays are processed the next working day. If the product is in stock, it is usually dispatched the same or next working day. During high-demand periods or promotions, processing times may be longer.Delivery times (estimated)
DESTINO | TIEMPO DE PROCESAMIENTO | ENVÍO URGENTE | ENVÍO ESTÁNDAR |
|---|---|---|---|
España (ES), Países Bajos (NL) | Los mismos días laborables | 1-2 días laborables | 2-3 días laborables |
Unión Europea (UE) | Los mismos días laborables | 1-2 días laborables | 3-6 días laborables |
Reino Unido | Los mismos días laborables | 1-2 días laborables | 3-6 días laborables |
Estados Unidos | Los mismos días laborables | 2-3 días laborables | 4-7 días laborables |
Australia | Los mismos días laborables | 2-3 días laborables | 4-7 días laborables |
Otros países | Los mismos días laborables | 2-3 días laborables | 4-7 días laborables |
Shipping confirmation & tracking
Once your order is dispatched, you will receive a shipping confirmation email with:• Your tracking number
• A direct link to the courier’s tracking page
If there are any delivery or customs delays, either the courier or Cryptvice will notify you.
Delivery inspection
Please inspect your package upon delivery before signing:• If the package appears damaged or tampered with, refuse delivery or report it to the courier immediately.
• If delivery is accepted without noting damage, we may be unable to process claims later.
Incorrect delivery details, missed deliveries, or refused shipments due to customer error may result in additional shipping or customs costs being charged to the recipient.
Tip: Take photos of the package before and during unboxing as evidence in case of damage claims. If a WhatsApp, Signal, or Telegram number is provided in the order, we send our clients pictures of the original packages, both inside and outside, to check the delivery status.
Import duties & customs
Orders shipped outside the European Union may be subject to import taxes, customs duties, or handling fees imposed by the destination country. These charges:• Are not included in the product or shipping price
• Are the responsibility of the recipient
• May cause delivery delays due to customs clearance
We recommend checking with your local customs authority for details before ordering.
Return & refunds
Your right to return
If you change your mind, you may return your order in accordance with the terms below. This Returns Policy applies only to purchases made directly through cryptvice.com and forms part of our Terms & Conditions.Legal right of withdrawal (EU customers)
You have the right to cancel your purchase within 14 calendar days of receiving your order, without giving any reason. For split or multi-item deliveries, the withdrawal period starts from the day the last item is received.Additional return period
Beyond the legal withdrawal period, Cryptvice offers an additional voluntary return period of up to 31 days from delivery, subject to the conditions below. Returned products must:• Be unused and in original condition
• Include all accessories and packaging where possible
Returns not accepted
Returns cannot be accepted if:• The product was custom-made or hardware-modified for you
• Security seals were broken on products that cannot be resold for safety reasons
• A software or device license was activated at your request
• Products purchased for commercial resale
• The product was paid for using cryptocurrency (refunds handled case-by-case via alternative solutions)
How to return an order
To request a return, you may:• Complete the online return form
• Contact our support team by email or phone
Return requests must be submitted before sending the product back. Returned items must be shipped within 30 calendar days of notifying us. Return form
Return shipping
Return shipping costs are the responsibility of the customer, unless:• The product is defective or incorrect
• We notified you of a product or terms change
If applicable, we may provide a prepaid return label. When used, the return shipping cost will be deducted from your refund. Returns must be sent to:
Cryptvice – Returns Department
Avenida de Manolete 3A, Local
29660 Nueva Andalucía, Marbella Málaga, Spain
Refunds
• Refunds are processed within 14 calendar days after return approval or receipt of goods• Refunds are issued using the original payment method, unless agreed otherwise
• Express shipping upgrades are non-refundable
• Any loss in value due to excessive use or damage may be deducted
Customs duties or taxes incurred on international returns may also be deducted where legally applicable.
Final notes
• Products must be returned in resalable condition• Returns are not accepted for restricted destinations due to legal or regulatory limitations
• We reserve the right to refuse refunds for products not purchased through our website
