How we work
Privacy by design from order to delivery
How Cryptvice handles your data, communication, and orders. Anonymous payment and delivery options available. Privacy by design.This page explains exactly what we keep, for how long, and the privacy options available to you.
DATA HANDLING
Minimal data, maximum privacy
We don't collect what we don't need. Here's exactly what we keep and for how long.Digital order records
- Order details kept for 30 days to support our return policy
- After 30 days, digital records are permanently deleted
- No order history stored beyond this period
Paper administration
- Paper invoices retained for tax purposes only
- No IMEI numbers or device identifiers on invoices
- Customer data never linked to specific devices
Warranty records
- Only the last 5 digits of device ID stored for warranty support
- Kept in a separate, encrypted local database
- Format: "Invoice date + Device ***49868"
- Never linked to personal data
What we never store
- Full IMEI or serial numbers linked to customers
- Browsing history or tracking data
- Payment details (handled by payment providers)
- Unnecessary personal information
DELIVERY OPTIONS
Flexible shipping with privacy in mind
Choose how you want your order delivered from full-service shipping to maximum privacy options.Standard delivery
- Ship to your home or business address
- Full order details for best support and assistance
- Business customers can provide company details for tax-exempt orders
- Recommended for customers who want full after-sales support
Access Point pickup
- Ship to a DHL or UPS Access Point near you
- No home or business address required
- Enter any name for pickup
- Select location based on your postcode at checkout
- Receive shipping details via email or secure channel to collect your order
Maximum privacy delivery
- Access Point pickup + discreet packaging
- No identifying marks on outer box
- Original device box sealed inside with tamper-evident stickers
- Verify seal integrity when you receive the package
Pre-shipment verification
- Request photos of your device and packaging before we ship
- Review setup details and verify everything is correct
- Compare package at delivery to confirm nothing was altered in transit
Discreet packaging
- Plain outer box no branding or product information visible
- Device packed inside original box with Cryptvice seal stickers
- Check seal on arrival to confirm package wasn't opened during shipping
Secure login delivery
- By default, login credentials are included inside the package
- Optional: receive login details digitally via Signal or encrypted email after delivery confirmation
- Ensures credentials never travel with the device
PAYMENT OPTIONS
Pay your way including anonymouslynn
We accept standard payment methods and fully anonymous options for customers who need them.Standard payments
- Credit/debit card
- Bank transfer
- Apple and Google Pay
- PayPal
- Invoice available for business clients
Cryptocurrency
- BTC, LTC, TRON, ETH and Monero accepted
- No account required
- Transaction ID stored for 30 days only
- After 30 days, payment records deleted
- Most private digital payment option
Cash by mail
- Send paper currency in an envelope
- No coins paper money only
- Hide in a birthday card for discretion
- Round up to nearest whole amount
- Fully anonymous no digital trail
COMMUNICATION
Secure communication by defaultnnn
We treat your communication with the same care as your data. Sensitive information is handled through secure channels only.Recommended channels
- Signal for sensitive information
- ProtonMail for general inquiries
- WhatsApp available, but not for sensitive data
What we do
- Never ask for passwords or full payment details
- Order confirmations via email no sensitive details
- Tracking numbers via your preferred secure channel
What we recommend
- Use Signal or encrypted email for orders
- Avoid sharing IMEI, addresses, or payment info over unencrypted channels
- Unsure which channel? Ask us we'll guide you
OUR INTERNAL PRACTICES
We practice what we sell
Privacy isn't just what we sell it's how we operate. Our internal devices and processes follow the same standards we recommend to customers.Device security
- All internal devices run privacy-focused OS
- Devices checked monthly for vulnerabilities
- Hardware replaced every 6 months
- No customer data on portable devices
Data minimization
- We record only what's legally required
- Internal communication via encrypted channels
- Access to customer data limited to essential staff
- No third-party analytics on our website
- No data shared with third parties
Continuous improvement
- Regular review of data handling processes
- Practices updated as privacy tools evolve
- Open to feedback contact us with suggestions
- Policies reviewed annually
