From order tracking and returns to technical device support, our team provides fast, secure, and privacy-respecting assistance—whenever you need it.
Orders are processed Monday to Friday between 9:00 and 18:00 (CET).
If the product is in stock, orders are usually dispatched the same or next working day. Orders placed after 6:00 p.m., on weekends, or on public holidays are processed the next business day.
Delivery times depend on your location and selected shipping method:
Delivery times start after dispatch, not at checkout, and are estimates only.
Yes. Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to the courier’s tracking page.
Yes. Express shipping is available for most destinations and will be shown during checkout if applicable.
Yes. All orders are shipped securely and discreetly, with no sensitive or unnecessary product details visible on the outside of the package.
The device box will be sealed with special seals. You can receive images of both the device box and the delivery box prior to shipping and compare them.
Delays can occur due to courier issues, customs inspections, or external factors such as weather or strikes. If a delay occurs, either the courier or Cryptvice will notify you.
For orders shipped outside the European Union, import taxes, customs duties, or handling fees may apply. These charges are set by local authorities and are the responsibility of the recipient.
Yes. You may return your order within 14 calendar days of receiving it under your legal right of withdrawal. Cryptvice also offers an additional voluntary return period of up to 31 days, subject to conditions.
You must notify us before returning any item. You can do this by:
Return instructions will be provided once your request is approved.
Return shipping costs are generally the customer’s responsibility, unless:
If a prepaid return label is provided, its cost may be deducted from your refund.
Products must be returned unused and in original condition.
If a product shows signs of excessive use or damage, a reduction in the refund amount may apply.
Yes. Returns are not accepted for:
Cryptocurrency payments cannot be refunded to the original payment method. In such cases, alternative solutions may be evaluated on a case-by-case basis.
Refunds are processed within 14 calendar days after your return is approved or the item is received. Refunds are issued using the original payment method unless otherwise agreed.
No. If you selected express shipping, the additional cost over standard shipping is non-refundable.
If a returned product does not meet the return conditions, we will review it and contact you with the available options. Refund amounts may be adjusted accordingly.
If you’re unsure where to start, choose any channel—we’ll guide you. No bots. No ticket numbers. You’ll speak directly with a real person.
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