Article 1: Company information

Pladinum Group SL
Trading as: Cryptvice
Registered Address: Avenida de Manolete, 3a, 29660 Marbella, Málaga, Spain
Tax Identification Number (NIF): ESB72758436
Commercial Registry: Registro Mercantil de Málaga
Email: contact@cryptvice.com
Website: www.cryptvice.com

Cryptvice is registered in Spain and operates in compliance with Spanish commercial law (Código de Comercio), the Spanish Civil Code (Código Civil), and applicable European Union regulations.

Article 2: Definitions

For the purposes of these terms:

“Agreement” means any contract concluded between Cryptvice and the customer under these terms, including the order, these terms, and any policies incorporated by reference.
“Business customer” means any customer acting for purposes relating to their trade, business, craft, or profession, as distinguished from consumer status under EU Directive 2011/83/EU.
“Consumer” means a natural person acting for purposes outside their trade, business, craft, or profession, as defined under Article 3 of EU Directive 2011/83/EU and Article 3 of Royal Legislative Decree 1/2007.
“Customer” means any natural person or legal entity that places an order or enters into an agreement with Cryptvice.
“Goods” or “products” means physical items, including hardware devices, accessories, and tangible products offered by Cryptvice.
“Order” means a purchase request submitted by the customer through the website, email, or other accepted communication channels.
“Services” means any configuration, support, consulting, or other services provided by Cryptvice in connection with products.
“Website” means www.cryptvice.com and any associated subdomains or applications.

Article 3: Scope and applicability

3.1. These terms apply to all offers, quotations, orders, and agreements relating to products and services provided by Cryptvice.
3.2. By placing an order, the customer confirms that they have read, understood, and accepted these terms in their entirety, along with all policies incorporated by reference, including: privacy policy, shipping and returns policy, and cookie policy.
3.3. Any general terms, conditions, or stipulations proposed or referenced by the customer are expressly rejected and shall not form part of the agreement unless explicitly accepted in writing by Cryptvice.
3.4. Cryptvice reserves the right to amend these terms at any time. Amendments shall apply to orders placed after publication of the updated terms on the website.

Article 4: Customer eligibility

4.1. By placing an order, the customer represents and warrants that:
(a) they are at least 18 years of age or the age of legal majority in their jurisdiction;
(b) they have the legal capacity to enter into binding contracts;
(c) all information provided is accurate, complete, and current;
(d) they are not located in, or a national or resident of, any country subject to EU, US, or UN trade sanctions or embargoes;
(e) they are not acquiring products for purposes prohibited by applicable law.
4.2. Cryptvice reserves the right to refuse or cancel orders where eligibility requirements are not met or cannot be verified.

Article 5: Offers and pricing

5.1. Product listings, descriptions, and prices displayed on the website constitute an invitation to treat (invitatio ad offerendum), not a binding offer.
5.2. All prices are displayed in euros (EUR) and include value added tax (VAT) at the applicable Spanish rate (currently 21%), unless otherwise stated.
5.3. Prices do not include: shipping and handling charges (displayed during checkout), customs duties, import taxes, or brokerage fees (for non-EU destinations), and any other taxes or levies imposed by the destination country.
5.4. Cryptvice reserves the right to modify prices at any time without prior notice. Price changes shall not affect orders already confirmed.
5.5. In the event of an obvious pricing error (including but not limited to typographical errors, system errors, or prices significantly below market value), Cryptvice reserves the right to cancel the order and refund any amounts paid, notwithstanding order confirmation.

Article 6: Order placement and acceptance

6.1. The customer places an order by completing the checkout process on the website and submitting payment.
6.2. Upon submission, the customer receives an automated order acknowledgment. This acknowledgment confirms receipt only and does not constitute acceptance of the order.
6.3. A binding contract is formed only when Cryptvice issues a written order confirmation via email or other durable medium.
6.4. Cryptvice reserves the right to refuse, cancel, or limit orders at its sole discretion, including but not limited to: product unavailability or discontinuation, pricing or description errors, suspected fraud or misrepresentation, failure of payment verification, export control or regulatory restrictions, excessive order quantities suggesting resale, and delivery to restricted jurisdictions.
6.5. Where an order is refused or cancelled, Cryptvice shall notify the customer and refund any payments received within 14 days.
6.6. For certain orders, Cryptvice may, at its sole discretion, place an order on hold pending written confirmation of the delivery address by the customer. In such cases, the customer will receive an email requesting confirmation of the delivery address before dispatch. The customer must confirm the delivery address within 48 hours of receiving such a request. Failure to respond within this period may result in cancellation of the order and a full refund. Dispatch shall not proceed until confirmation is received. This procedure is applied as a security and fraud-prevention measure and forms part of Cryptvice’s standard order fulfilment process.

Article 7: Payment

7.1. Accepted payment methods
Payment may be made by any method offered during checkout, which may include: credit or debit card (Visa, Mastercard, American Express), PayPal, SEPA bank transfer, cryptocurrency (Bitcoin, Ethereum, USDT, and others where offered), and cash on collection (where expressly offered).

7.2. Payment timing
Full payment is due at the time of order submission, unless otherwise agreed in writing.

7.3. Payment processingPayments are processed by third-party payment service providers. Cryptvice does not store credit card numbers or sensitive payment data. Processing is subject to the terms of the respective payment provider.

7.4. Cryptocurrency payments
For cryptocurrency payments: the payment amount in cryptocurrency is fixed at the time of invoice generation; payment must be received within the validity period specified (typically 15–30 minutes); exchange rate fluctuations are borne by the customer; partial payments or overpayments may delay processing; refunds for cryptocurrency payments are subject to Article 22.

7.5. Payment failure
Failure to complete payment within the specified timeframe may result in automatic cancellation of the order. Cryptvice is not liable for any loss or inconvenience arising from payment failure.

7.6. Fraud prevention
Cryptvice reserves the right to perform identity verification, fraud checks, and compliance screening. Orders may be delayed or cancelled pending satisfactory completion of such checks.

Article 8: Retention of title

8.1. Ownership of products shall not pass to the customer until Cryptvice has received payment in full.
8.2. Until ownership passes: the customer holds the products as bailee for Cryptvice; the customer must store the products separately and maintain them in satisfactory condition; Cryptvice may require immediate return of the products if payment is not received.
8.3. Risk in the products passes in accordance with Article 15.

Article 9: Delivery terms

9.1. Cryptvice delivers products to the delivery address specified by the customer during checkout.
9.2. Delivery options, estimated delivery times, shipping carriers, and associated costs are displayed during checkout and detailed in the shipping and returns policy.
9.3. Estimated delivery times are indicative only and do not constitute guaranteed delivery dates unless expressly stated.
9.4. Cryptvice shall not be liable for delays caused by: incorrect or incomplete delivery information provided by the customer; customs clearance procedures; force majeure events (see Article 25); carrier delays outside Cryptvice’s reasonable control; refusal or failure to accept delivery.
9.5. For deliveries outside the European Union, the customer is responsible for compliance with all import regulations, customs declarations, and payment of applicable duties and taxes.

Article 10: Delivery inspection

10.1. Upon delivery, the customer must inspect the products and packaging for visible damage or discrepancies.
10.2. Any visible damage or shortage must be: noted on the carrier’s delivery documentation at the time of delivery; reported to Cryptvice within 48 hours of delivery with photographic evidence.
10.3. Failure to report visible damage or discrepancies within the specified timeframe may affect the customer’s ability to claim compensation.

Article 11: Failed delivery

11.1. If delivery cannot be completed due to customer absence, the carrier will follow standard redelivery procedures.
11.2. Products returned to Cryptvice due to failed delivery, incorrect address, or refusal to accept delivery may be subject to: reshipment at the customer’s expense; cancellation and refund minus shipping and handling costs incurred.
11.3. If delivery fails due to wrong address, refusal, or non-collection from pickup point — return shipping cost is deducted from refund. The customer gets the product price refunded minus return shipping and carrier surcharges.
11.4. Re-shipment after customer-caused failed delivery requires a new shipping fee upfront. Cryptvice can cancel after 2 failed attempts and retain all shipping costs.

Article 12: Right of withdrawal (consumers only)

12.1. Statutory right
In accordance with EU Directive 2011/83/EU on consumer rights and Spanish Royal Legislative Decree 1/2007, consumers have the right to withdraw from the agreement within 14 calendar days without giving any reason.

12.2. Withdrawal period
The withdrawal period expires 14 calendar days from the day on which the consumer, or a third party designated by the consumer (other than the carrier), acquires physical possession of the products. For multiple products delivered separately, the period runs from acquisition of the last product.

12.3. Extended withdrawal period
Cryptvice voluntarily extends the withdrawal period to 31 calendar days from delivery for products returned in original, unused condition with all packaging and accessories.

12.4. Exercise of withdrawal right
To exercise the right of withdrawal, the consumer must inform Cryptvice of their decision by: completing the online return request form at www.cryptvice.com/returns; or sending an unequivocal written statement to support@cryptvice.com. The consumer may use the model withdrawal form provided in Annex A, but this is not mandatory.

12.5. Effects of withdrawal
Upon valid withdrawal: Cryptvice shall reimburse all payments received, including standard delivery costs (but not supplementary costs for expedited shipping chosen by the consumer); reimbursement shall be made within 14 days of receiving the returned products or proof of return shipment, whichever is earlier; reimbursement shall be made using the same payment method used for the original transaction, unless otherwise agreed.

12.6. Return of products
The consumer must return the products without undue delay and in any event within 14 days of communicating the withdrawal decision. The consumer bears the direct cost of returning the products unless otherwise stated.

12.7. Condition of returned products
The consumer is liable for any diminished value of the products resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.

Article 13: Exclusions from right of withdrawal

13.1. The right of withdrawal does not apply to:
(a) Sealed products — products sealed for health protection or hygiene reasons that have been unsealed after delivery;
(b) Security-sealed products — products with security seals or tamper-evident packaging that have been opened or removed;
(c) Custom or personalised products — products made to the consumer’s specifications or clearly personalised, including devices configured with customer-specific settings at request;
(d) Digital content — digital content supplied on a non-tangible medium where performance has begun with the consumer’s prior express consent and acknowledgment of loss of withdrawal right;
(e) Activated software or licences — software licences, VPN subscriptions, or digital services that have been activated or redeemed;
(f) Goods inseparably mixed — products which have been inseparably mixed with other items after delivery.
13.2. Business customers do not have a statutory right of withdrawal. Returns by business customers are subject to Cryptvice’s discretion and the shipping and returns policy.

Article 14: Consumer guarantees and conformity

14.1. Legal guarantee
In accordance with EU Directive 2019/771 on the sale of goods and Spanish Royal Legislative Decree 1/2007, consumers benefit from a legal guarantee of conformity for a period of 3 years from delivery.

14.2. Conformity requirements
Products must: match the description, type, quantity, and quality specified; be fit for purposes for which goods of the same type would normally be used; possess the qualities and features normal for goods of the same type; be delivered with all accessories and instructions.

14.3. Lack of conformity
If a lack of conformity becomes apparent within 3 years of delivery, the consumer may request: repair or replacement of the product (at no cost); a proportionate reduction in price; termination of the contract. The consumer may not terminate the contract if the lack of conformity is minor.

14.4. Burden of proof
Any lack of conformity which becomes apparent within 1 year of delivery is presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the products or the lack of conformity.

14.5. Exclusions
The legal guarantee does not cover: damage caused by accident, misuse, or negligence; unauthorised modification or repair; normal wear and tear; software or firmware issues addressed by manufacturer updates; consumable items (e.g., cables, screen protectors).

Article 15: Transfer of risk

15.1. Consumers
For consumers, risk of loss or damage to the products passes upon physical delivery to the consumer or their designated representative.

15.2. Business customers
For business customers, risk passes upon delivery of the products to the first carrier for transmission to the customer (Incoterms® 2020 FCA — Free Carrier).

15.3. Where the customer arranges their own carrier, risk passes upon handover to the carrier.

Article 16: Warranty (business customers)

16.1. For business customers, Cryptvice provides a limited commercial warranty of 12-months from delivery, covering defects in materials and workmanship under normal use.

16.2. Under this warranty, Cryptvice may, at its sole discretion: repair the defective product; replace the product with an equivalent item; refund the purchase price (minus reasonable depreciation).

16.3. The warranty does not cover: normal wear and tear; cosmetic damage (scratches, dents); damage from accident, misuse, or neglect; damage from unauthorised modification or repair; software issues or user-installed applications; consumable items; products with removed or altered serial numbers.

16.4. Warranty claims must be submitted in writing with proof of purchase and detailed description of the defect.

Article 17: Manufacturer warranties

17.1. Certain products may be covered by separate manufacturer warranties. Such warranties are provided directly by the manufacturer and are independent of Cryptvice’s obligations.

17.2. For Google Pixel devices, the original Google hardware warranty applies. Cryptvice will assist customers in initiating manufacturer warranty claims where applicable.

17.3. Installation of GrapheneOS or other operating systems does not void the hardware warranty provided by the manufacturer.

Article 18: Limitation of Liability

18.1. General limitation
To the maximum extent permitted by law, Cryptvice’s total aggregate liability arising out of or in connection with the agreement (whether in contract, tort, negligence, or otherwise) shall not exceed the total amount paid by the customer for the relevant order.

18.2. Exclusion of indirect damages
Cryptvice shall not be liable for any: loss of profits, revenue, or business; loss of anticipated savings; loss of data or information; loss of goodwill or reputation; indirect, incidental, special, or consequential damages.

18.3. Exceptions
Nothing in these terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; gross negligence (culpa grave) or wilful misconduct (dolo); any liability which cannot be excluded or limited under applicable law; consumer rights under mandatory EU or Spanish consumer protection law.

18.4. Business customers
Business customers acknowledge that the limitations in this article are reasonable given the nature and pricing of the products and services.

Article 19: Indemnification (business customers)

19.1. Business customers agree to indemnify, defend, and hold harmless Cryptvice, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
(a) breach of these terms by the customer
(b) violation of applicable law by the customer;
(c) infringement of third-party rights;
(d) misuse of products or services;
(e) false or misleading information provided by the customer.

Article 20: Return procedure

20.1. All returns must be initiated by completing the return request form on the website.
20.2. Products must not be shipped back until the return request has been approved and return instructions have been provided.
20.3. Returned products must be: in original, unused condition; in original packaging with all accessories, manuals, and documentation; accompanied by proof of purchase.
20.4. Products returned without prior authorisation or in non-compliant condition may be refused or subject to a restocking fee.

Article 21: Refund processing

21.1. Refunds for eligible returns shall be processed within 14 days of Cryptvice receiving and inspecting the returned products.
21.2. Refunds shall be issued using the original payment method unless: the original payment method is no longer available; the customer agrees to an alternative method; the original payment was made in cryptocurrency (see Article 22).
21.3. Shipping costs are refunded only where: the return is due to Cryptvice error; the product is defective or non-conforming; required by applicable consumer law.

Article 22: Cryptocurrency refunds

22.1. Due to the volatile nature of cryptocurrency values and the inability to verify wallet ownership, refunds for cryptocurrency payments cannot be issued to the original wallet.
22.2. For eligible refunds of cryptocurrency payments, Cryptvice may offer: bank transfer in EUR at the original EUR value of the order; store credit for future purchases; alternative cryptocurrency payment to a verified wallet (at Cryptvice’s discretion).
22.3. The customer acknowledges and accepts this limitation when selecting cryptocurrency as a payment method.

Article 23: Intellectual property rights

23.1. All intellectual property rights in the website, including design, text, graphics, logos, software, and content, are owned by or licensed to Cryptvice.
23.2. The customer is granted no rights or licences in respect of Cryptvice’s intellectual property except as expressly set forth in these terms.
23.3. The customer may not: reproduce, modify, or distribute website content without permission; use Cryptvice trademarks without written authorisation; remove or alter any proprietary notices or labels.
23.4. Product names, logos, and brands mentioned on the website are trademarks of their respective owners and are used for identification purposes only.

Article 24: Software and licensing

24.1. Software pre-installed on products (including GrapheneOS) is provided under the terms of the respective software licences.
24.2. GrapheneOS is open-source software licensed under various open-source licences. Cryptvice does not claim ownership of GrapheneOS.
24.3. VPN subscriptions and software licences included with products are subject to the terms of the respective service providers. Cryptvice acts as an authorised reseller and is not the provider of such services.
24.4. The customer is responsible for compliance with all applicable software licence terms.

Article 25: Force majeure

25.1. Cryptvice shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control (“force majeure event”), including but not limited to: natural disasters, epidemics, or pandemics; war, terrorism, civil unrest, or armed conflict; government actions, sanctions, or embargoes; strikes, labour disputes, or industrial action; supply chain disruptions or component shortages; failure of third-party telecommunications or utilities; cyberattacks or system failures beyond reasonable prevention.
25.2. Upon occurrence of a force majeure event, Cryptvice shall notify the customer as soon as reasonably practicable and use reasonable efforts to mitigate the effects.
25.3. If a force majeure event continues for more than 30 days, either party may terminate the affected order by written notice.

Article 26: Export control and sanctions

26.1. The customer acknowledges that products may be subject to export control laws and regulations, including those of the European Union, Spain, and the destination country.
26.2. The customer agrees not to export, re-export, or transfer products: to any country subject to EU or international trade sanctions; to any person or entity on EU, US, or UN sanctions lists; for any purpose prohibited by applicable export control laws.
26.3. The customer represents that they are not located in, or a national of, any sanctioned territory and are not on any sanctions list.
26.4. Cryptvice reserves the right to refuse or cancel orders where compliance with export control or sanctions laws cannot be verified.

Article 27: Data protection

27.1. Cryptvice processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Spanish Organic Law 3/2018 on Personal Data Protection (LOPDGDD), and other applicable data protection laws.
27.2. Full details of data processing activities, data subject rights, and contact information for data protection inquiries are set out in the privacy policy.
27.3. By placing an order, the customer confirms they have read and understood the privacy policy.

Article 28: Electronic communications

28.1. By placing an order, the customer consents to receive communications from Cryptvice electronically, including: order confirmations and updates; shipping notifications; invoices and receipts; customer service responses.
28.2. Such electronic communications satisfy any legal requirement for written notices.
28.3. Marketing communications are sent only with the customer’s consent and can be opted out of at any time.

Article 29: Assignment

29.1. The customer may not assign, transfer, or subcontract any rights or obligations under the agreement without Cryptvice’s prior written consent.
29.2. Cryptvice may assign or transfer its rights and obligations to any affiliate or in connection with a merger, acquisition, or sale of assets, provided that the customer’s rights are not materially affected.

Article 30: Severability

30.1. If any provision of these terms is found by a court or competent authority to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these terms.
30.2. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions.

Article 31: Waiver

31.1. No failure or delay by Cryptvice in exercising any right or remedy under these terms shall constitute a waiver of that right or remedy.
31.2. Any waiver of a breach of these terms shall not constitute a waiver of any subsequent breach.

Article 32: Entire agreement

32.1. These terms, together with the privacy policy, shipping and returns policy, cookie policy, and any order confirmation, constitute the entire agreement between Cryptvice and the customer.
32.2. These terms supersede all prior agreements, representations, and understandings, whether written or oral.
32.3. The customer acknowledges that they have not relied on any statement, representation, or warranty not expressly set out in these terms.

Article 33: Governing law

33.1. These terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of Spain.
33.2. For consumers, this choice of law shall not deprive them of the protection afforded by mandatory provisions of the law of their country of habitual residence.

Article 34: Jurisdiction

34.1. Business customers
Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Málaga, Spain.

34.2. Consumers
Consumers may bring proceedings in the courts of their country of habitual residence or in the courts of Málaga, Spain. Cryptvice may bring proceedings only in the courts of the consumer’s country of habitual residence.

Article 35: Alternative dispute resolution

35.1. Online dispute resolution
In accordance with Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution (ODR) platform for consumers. The platform is accessible at: https://ec.europa.eu/consumers/odr35.2. Cryptvice’s email address for ODR purposes is: contact@cryptvice.com

35.3. Mediation
Before initiating formal legal proceedings, parties are encouraged to attempt resolution through direct communication or mediation.
35.4. Cryptvice is not obligated to participate in consumer arbitration proceedings unless required by applicable law.

Article 36: Complaints

36.1. Complaints regarding orders, products, or services should be directed to:
Email: support@cryptvice.com
Subject line: Complaint — [Order number]
36.2. Cryptvice shall acknowledge complaints within 2 business days and provide a substantive response within 14 days.
36.3. Consumers in Spain may also file complaints with:Dirección General de Consumo de la Junta de Andalucía
Website: www.juntadeandalucia.es/organismos/saludyconsumo/areas/consumo.html

Article 37: Business customer terms

37.1. Business customers acknowledge that: consumer protection provisions (Articles 12–14) do not apply; warranty is limited to 12 months (Article 16); risk transfers upon delivery to carrier (Article 15.2); indemnification obligations apply (Article 19).
37.2. Cryptvice may request verification of business status (e.g., VAT registration, company registration) before applying business customer terms.
37.3. Business customers may be invoiced with payment terms of Net 30 days upon credit approval at Cryptvice’s discretion.

Article 38: Pre-configured devices

38.1. Products described as “pre-configured” include software installation and configuration performed by Cryptvice prior to shipment.
38.2. Pre-configured devices are tested and quality-checked before dispatch. Opening the device packaging to perform configuration does not constitute “use” of the product for return purposes.
38.3. Customer-specific configuration requests (e.g., custom app installation, specific VPN settings) may render the product non-returnable under Article 13.1(c).

Article 39: VPN subscriptions

39.1. VPN subscriptions included with products are provided by third-party VPN services (e.g., Mullvad, IVPN, ProtonVPN).
39.2. Cryptvice acts as an authorised reseller. The VPN service is governed by the terms and privacy policy of the respective VPN provider.
39.3. VPN subscription periods begin from the date of activation, not the date of purchase or delivery.
39.4. VPN subscriptions are non-refundable once activated.

Article 40: Customer references

40.1. Business customers consent to Cryptvice using their company name and logo in marketing materials, customer lists, and case studies, unless they object in writing at the time of order or subsequently.
40.2. Consumer details are never used for public reference without explicit written consent.

Annex A — Model withdrawal form

Annex B — Statutory information for consumers

(Complete and return this form only if you wish to withdraw from the contract)

To: Pladinum Privacy SL (Cryptvice)
Email: contact@cryptvice.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order Number: _______________________
Product(s): _______________________
Ordered on: _______________________
Received on: _______________________

Name of Consumer: _______________________
Address of Consumer: _______________________
Date: _______________________
Signature (if submitted on paper): _______________________ Your rights under EU law
As a consumer, you have legal rights under EU Directive 2011/83/EU (Consumer Rights Directive) and EU Directive 2019/771 (Sale of Goods Directive), as implemented in Spanish law.

Key rights:
- 14-day right of withdrawal (extended to 31 days by Cryptvice)
- 3-year legal guarantee of conformityRight to repair, replacement, price reduction, or contract termination for non-conforming goods
- Protection against unfair contract terms

These rights are in addition to, and do not replace, any rights you may have under the laws of your country of residence.

Contact

For questions regarding these Terms, please contact:

Pladinum Group SL (Cryptvice)
Avenida de Manolete, 3a
29660 Marbella, Málaga, Spain

General Inquiries: contact@cryptvice.com
Legal: contact@cryptvice.com
Support: support@cryptvice.com
Returns: support@cryptvice.com
Website: www.cryptvice.com